• Building a brand new team for your new product or business.

• Journey mapping your company-wide customer experience and interview customers to uncover pain points and improve your CX.

• Launch a Product-CS or a Sales-CS council.

Creating additional capabilities in account management, support, implementation, project management, customer marketing, customer ops, voice of customer, and L&D.

What you need to grow the team’s capabilities and get more organized, without adding headcount.

Some examples:

• How and where to gain operational efficiency.

• Get a better view of customer health.

• Build a one-to-many program model.

• Deliver a customer health score with leading indicators.

• Establish goals and OKRs.

• Add or update your variable comp/bonus program.

• Interview customers and analyze churn reasons, and implement mitigation programs.

• Coaching on building critical skills to excel in client relationship management or other team functions.

• Mentoring team members who are new to people management.

• Coaching current leadership team to grow their skills as they take on a larger scope of responsibility.

• Preparing or transitioning from a merger or acquisition

• Downsizing to optimizing costs, building

• Validating a new operational model

• Reorganizing leadership structure.

Providing part time leadership in Customer Success, Global Support, Implementation, Customer Experience, Project Management, Account Management, Customer Service.